Sure, here are some frequently asked questions (FAQ) regarding sourcing a Furnace Crane from SourcifyChina factory:
What is the minimum order quantity (MOQ) for Furnace Cranes?
The MOQ for Furnace Cranes from SourcifyChina factory is typically one unit. However, this can vary based on the specific model and customization requirements.
What are the lead times for delivery?
The standard lead time is approximately 6-8 weeks from the date of order confirmation. Custom orders may require additional time. It’s always best to check with the factory for the most accurate estimate.
Are there customization options available?
Yes, SourcifyChina factory offers customization options for Furnace Cranes, including specifications on size, capacity, and special features. You can discuss your specific requirements with their engineering team.
What are the payment terms?
The typical payment terms are a 30% deposit upon order confirmation and the remaining 70% before shipment. Alternative payment terms can be negotiated based on contract terms and order volume.
Do you provide after-sales service and warranty?
Yes, SourcifyChina factory provides a warranty period, usually ranging from 12 to 24 months, depending on the product. They also offer after-sales support, including spare parts and maintenance services.
Can I visit the factory for an inspection?
Absolutely. Factory visits are encouraged to evaluate production capabilities and quality standards. You can schedule an inspection through their customer service team.
How do you handle shipping and logistics?
SourcifyChina factory offers flexible shipping options, including FOB, CIF, and DDP terms. They can handle logistics through their trusted shipping partners or coordinate with your preferred logistics provider.
What quality standards do your Furnace Cranes comply with?
Their Furnace Cranes meet international quality standards, including ISO 9001 certification. They also adhere to industry-specific standards such as CE and ANSI, depending on the market requirements.
Do you offer technical support for installation and commissioning?
Yes, they provide technical support for the installation and commissioning of Furnace Cranes. This service can be conducted on-site or remotely, depending on the client’s needs.
What information do I need to provide for a quotation?
To receive an accurate quotation, you need to provide details such as load capacity, span, lifting height, duty cycle, and any specific customization requirements. This ensures the quote is tailored to your specific needs.