Sure, here’s a condensed FAQ for sourcing a Container Loading Crane from SourcifyChina factory:
1. What types of container loading cranes do you offer?
We offer a variety of container loading cranes including gantry cranes, RTG (Rubber-Tyred Gantry) cranes, ship-to-shore cranes, and rail-mounted gantry cranes to suit different port and intermodal applications.
2. What is the lead time for manufacturing and delivery?
The typical lead time is 8-12 weeks from order confirmation to delivery, depending on the crane specifications, order complexity, and your location. Custom orders may extend the lead time.
3. How can I ensure the quality of the cranes?
Our cranes are manufactured to ISO and other relevant international standards. We conduct rigorous quality checks during production and offer factory acceptance tests (FAT) to verify quality before shipment. We also welcome third-party inspections.
4. Can I customize the crane according to my requirements?
Yes, we offer customizable options based on your specific operational needs, including lifting capacity, span, and control systems. Our engineering team will work closely with you to ensure the crane meets your requirements.
5. What are the payment terms?
We typically require a 30% deposit upon order confirmation, with the remaining 70% due before shipping. However, payment terms can be discussed and adjusted based on mutual agreement.
6. Do you provide after-sales support?
Absolutely. We offer comprehensive after-sales support including installation guidance, maintenance services, and technician training. Our support team is available 24/7 for any assistance required.
7. How do you handle shipping and logistics?
We arrange shipping logistics through our network of reliable carriers. Cranes are usually shipped in parts and reassembled on-site. Proper packing and documentation are ensured for smooth customs clearance.
8. Are there warranties on the cranes?
Yes, we offer a standard one-year warranty on all our cranes. Extended warranties can also be arranged upon request. This covers any defects in materials and workmanship.
9. How can I get a quote?
You can request a quote by contacting our sales team through our website or email. Provide details about your project requirements and specifications for a customized quote.
10. What certifications do your products have?
Our cranes are certified to meet global standards such as ISO, CE, and other industry-specific certifications.