Sure, here’s a set of FAQs for sourcing a Container Terminal Crane from SourcifyChina factory:
1. What types of Container Terminal Cranes do you offer?
We provide a wide range of container terminal cranes including Ship-to-Shore (STS) cranes, Rail-Mounted Gantry (RMG) cranes, Rubber-Tyred Gantry (RTG) cranes, and Automated Stacking Cranes (ASC).
2. How can I get a quote for a Container Terminal Crane?
You can request a quote by contacting us through our website or sending an email to our sales team. Please provide detailed requirements to help us give you an accurate quote.
3. What information is required to customize a crane?
We need specifics like the type of crane, load capacity, span, lifting height, duty cycle, power source, and any special features or certifications required.
4. Do you offer installation and commissioning services?
Yes, we provide comprehensive installation and commissioning services. Our experienced engineers ensure that the crane is installed and operating according to specifications.
5. Can the cranes be automated?
Yes, we offer automation options including semi-automated to fully automated systems tailored to your operational needs.
6. What are the payment terms?
Our standard payment terms include an initial deposit followed by installments, with the balance due upon delivery or successful commissioning. Specific terms can be discussed during the negotiation phase.
7. How long does it take to manufacture and deliver the crane?
The lead time depends on the complexity of the crane and current factory workload. Typically, it takes between 4 to 8 months from order confirmation to delivery.
8. Do you provide after-sales support?
Absolutely, we offer 24/7 after-sales support. This includes maintenance services, replacement parts, and technical support to ensure smooth operation.
9. What warranties do you offer on your cranes?
Our cranes come with a standard one-year warranty covering manufacturing defects. Extended warranties are available upon request.
10. Are your cranes compliant with international standards?
Yes, our cranes comply with international standards such as ISO, CE, and other relevant global certifications to ensure safety and quality.
These FAQs should cover the fundamental queries for sourcing a Container Terminal Crane from SourcifyChina factory.