Sure, here is a list of frequently asked questions (FAQ) with answers for sourcing a Container Unloading Crane from SourcifyChina factory:
1. What types of container unloading cranes does SourcifyChina factory offer?
SourcifyChina factory offers a variety of container unloading cranes including gantry cranes, mobile harbor cranes, and reach stackers, suitable for different port and terminal operations.
2. What information do I need to provide to get a quotation?
To get a quotation, you’ll need to provide details such as the type of crane required, load capacity, lifting height, site conditions, power supply specifications, and any additional features you might need.
3. Are the cranes customizable?
Yes, SourcifyChina factory offers customizable options to meet specific operational requirements. Customization could include size, lifting capacity, and additional technological features.
4. What is the lead time for manufacturing and delivery?
The lead time typically ranges from 8 to 16 weeks depending on the specific crane model and customization requirements. Shipping time varies based on the destination.
5. What kind of warranty does SourcifyChina offer on their cranes?
SourcifyChina factory provides a 12-month warranty from the date of installation or 18 months from the date of shipment, whichever comes first. The warranty covers manufacturing defects under normal use conditions.
6. What after-sales services are available?
SourcifyChina offers comprehensive after-sales services, including installation, commissioning, training for operators, and ongoing technical support. Spare parts are also available for maintenance.
7. Do the cranes comply with international safety standards?
Yes, all cranes from SourcifyChina are designed and manufactured in compliance with international safety standards like ISO, CE, and ANSI to ensure safety and reliability.
8. How do I place an order?
To place an order, you can contact SourcifyChina directly through their official website or via an authorized dealer. A sales representative will guide you through the process, from quotation to delivery.
9. What payment terms are available?
SourcifyChina generally accepts payment terms like T/T (Telegraphic Transfer) or L/C (Letter of Credit). Specific terms can be discussed during the quotation process.
10. Can I visit the factory for an inspection?
Yes, factory visits are encouraged. You can schedule an appointment to inspect the manufacturing facilities, meet the engineering team, and review products before making a purchase decision.