Sure, here’s a list of FAQs for sourcing hoisting cranes from SourcifyChina factory:
FAQ for Sourcing Hoisting Cranes from SourcifyChina Factory
1. What types of hoisting cranes does SourcifyChina offer?
SourcifyChina provides a variety of hoisting cranes, including overhead cranes, gantry cranes, jib cranes, and electric hoists. Each type is available in multiple models to suit different lifting capacities and operational needs.
2. How can I place an order for a hoisting crane?
You can place an order by contacting SourcifyChina through their website, email, or phone. Provide details about your requirements, and a sales representative will assist you with the process, including customization options.
3. What are the payment terms?
SourcifyChina typically requires a 30% deposit upon order confirmation and the remaining balance before shipment. Payment can be made via bank transfer, Letter of Credit (L/C), or other mutually agreed methods.
4. What is the delivery time for hoisting cranes?
Delivery time varies based on the crane type and customization requirements. Standard models usually take 4-6 weeks, while customized cranes may take 8-12 weeks.
5. Does SourcifyChina provide installation and commissioning services?
Yes, SourcifyChina offers installation and commissioning services. They can send engineers to your site for installation, testing, and training your staff on the crane’s operation and maintenance.
6. What kind of warranty is provided?
SourcifyChina provides a standard one-year warranty for all hoisting cranes. The warranty covers parts and workmanship. Extended warranties and maintenance packages are also available upon request.
7. Are spare parts readily available?
Yes, SourcifyChina ensures that spare parts are available for all their crane models. You can order spare parts directly from the factory or through their authorized distributors.
8. How does SourcifyChina ensure quality control?
SourcifyChina follows strict quality control procedures, including raw material inspection, in-process quality checks, and final product testing. They are ISO 9001 certified, ensuring adherence to international quality standards.
9. Can I request a factory visit before purchasing?
Absolutely. SourcifyChina welcomes potential clients to visit their factory. You can schedule a visit by contacting their sales team, who will arrange a tour and answer any questions you might have.
10. How can I get technical support after purchasing a hoisting crane?
Technical support is available through SourcifyChina’s customer service department. You can reach out via phone, email, or their online support portal for assistance with any operational or maintenance issues.
These FAQs should help you understand the process and services provided by SourcifyChina for sourcing hoisting cranes.