Sure! Here are some frequently asked questions (FAQs) and answers for sourcing a Shipyard Gantry Crane from SourcifyChina Factory:
Q1: What specifications do I need to provide for a Shipyard Gantry Crane?
A1: You need to provide details such as load capacity, span length, lifting height, crane speed, hoist speed, working environment, and any additional features or customization requirements.
Q2: What is the lead time for delivery?
A2: The lead time typically depends on the crane’s specifications and quantity ordered. Generally, it ranges between 6 to 12 weeks from the order confirmation date.
Q3: Are there any customizations available for the gantry crane?
A3: Yes, SourcifyChina Factory offers various customization options, including size, load capacity, lifting speed, and additional features like anti-sway mechanisms and remote controls.
Q4: How is the shipping and handling managed?
A4: Shipping and handling can be managed by SourcifyChina Factory either through FOB (Free on Board) or CIF (Cost, Insurance, and Freight) terms, depending on your preference. They also assist with necessary documentation.
Q5: What are the payment terms for ordering?
A5: Standard payment terms typically include a 30% advance payment upon order and the remaining 70% before shipment. However, terms can be negotiated based on your specific requirements and order volume.
Q6: Is there any warranty provided?
A6: Yes, SourcifyChina Factory offers a comprehensive warranty period, usually ranging from 12 to 24 months, covering parts and labor for any manufacturing defects.
Q7: Do you offer after-sales support?
A7: Absolutely. SourcifyChina Factory provides robust after-sales support, including installation guidance, training, maintenance services, and 24/7 customer care.
Q8: What safety features are included in the crane?
A8: The cranes come equipped with various safety features, including overload protection, emergency stop, limit switches, anti-collision systems, and more, in compliance with international safety standards.
Q9: Are inspection and testing carried out before delivery?
A9: Yes, rigorous inspection and testing are conducted to ensure that the crane meets all specified requirements and standards before dispatch.
Q10: How can I place an order?