FAQ for Sourcing Transtainer Crane from SourcifyChina Factory
1. What types of transtainer cranes does SourcifyChina offer?
SourcifyChina offers various transtainer cranes, including rubber-tired gantry (RTG) cranes and rail-mounted gantry (RMG) cranes. These cranes are designed for efficient container handling in ports and intermodal yards.
2. What is the lead time for manufacturing and delivery?
The standard lead time for manufacturing a transtainer crane is approximately 8-12 weeks. Delivery time varies based on your location, but it typically ranges from 2-6 weeks after manufacturing completion.
3. Can SourcifyChina customize the transtainer cranes?
Yes, SourcifyChina provides customization options to meet specific requirements, including crane capacity, span length, hoisting speed, and additional features like remote control and automation.
4. What are the payment terms?
The standard payment terms are 30% deposit upon order confirmation and the remaining 70% before shipment. SourcifyChina also offers flexible financing options upon request.
5. How does SourcifyChina ensure the quality of their cranes?
SourcifyChina follows strict quality control procedures, including raw material inspection, in-process quality checks, and final product testing. Each crane comes with a quality certification and a warranty period.
6. Is installation and after-sales support available?
Yes, SourcifyChina provides installation services and comprehensive after-sales support, including maintenance, spare parts supply, and technical assistance.
7. What are the shipping options?
SourcifyChina offers multiple shipping options, including sea freight and air freight. The choice of shipping depends on the urgency and size of the order.
8. How do I get a quote for a transtainer crane?
To get a quote, you can visit the SourcifyChina website, fill out the contact form with your requirements, or directly contact their sales team via email or phone.
9. Are there any warranties offered?
Yes, SourcifyChina provides a standard one-year warranty on all transtainer cranes. Extended warranty options are also available upon request.
10. How do I address technical issues or service needs?
For technical issues or service needs, you can contact SourcifyChina’s dedicated customer service team, available 24/7, through their hotline or email.
These FAQs should help in addressing most of your queries regarding sourcing transtainer cranes from SourcifyChina. For more detailed information, please reach out to their sales representatives.